We hope that students achieve their academic potential during their time at the University of Worcester. However, we do know that sometimes things can go wrong or happen not as expected.
Our Advisors can support students with making sense of all academic procedures and explain to students their options moving forward. While advisors cannot act on a student’s behalf, we can attend meetings with students to offer support and ensure the process is completed in accordance with university policy.
Read our Academic Procedures Guide (pdf)
Read an accessible text version of our Academic Procedures Guide
Generative Artificial Intelligence
We understand the importance of using generative AI as a tool responsibly to maintain academic integrity. To ensure fair and equitable use, please read the University’s official statement on Artificial Intelligence. For specific guidelines on AI use in your course, check with your course lead or consult the module assessment guide on Blackboard.
The following pages give more information about academic issues and advice if you encounter any problems during your time at the University of Worcester.
- Struggling to meet a submission deadline or perform to the best of your ability because of an unexpected personal problem? You might be able to claim Mitigating Circumstances.
- Is the quality of teaching or the delivery of the course below your expectations? Have you tried to resolve the issue but are unhappy with the response? You might have grounds for a Formal Complaint.
- Have you been accused of Academic Misconduct? Have you been referred to an Academic Integrity Tutor? We can support you through the process.
- Have you been asked to attend a Fitness to Practise meeting? Are you concerned about your professional qualification? We can support you through the process.
To find out more about the various academic procedures at the University of Worcester and where you can find help, you can browse the following webpages or book an appointment with an advisor.
Make an appointment
The easiest way to make an appointment is to complete this short, confidential, online advice enquiry form. You will receive a direct booking link, giving you the choice of an in-person, telephone, or Microsoft Teams appointment. Appointments are offered Monday to Friday 9:00am – 4:30pm.
If you would like an appointment outside of these times, or at a different university campus, please mention this on your enquiry form.
You can also:
- Telephone: 01905 543210
- Email: suadvice@worc.ac.uk
- Collect a paper version of the enquiry form in an accessible format from the Welcome Desk at the Students’ Union building, St John’s campus.
You can speak to an advisor without an appointment every Friday at the Students’ Union building, St John’s campus or at our City Campus Hub (Charles Hasting's building).
The University of Worcester have courtesy phones available for all students to call an advisor. Read our courtesy phones guide for more details.
Disclaimer
Every effort has been made to ensure that all information contained on the Help & Advice web pages is both current and accurate. However, information within these pages is subject to change without prior notice.
Please seek professional guidance for the latest information. Any advice given by members of staff is based on the information available and to the best of their knowledge. No liability can be accepted for any errors or misleading information.