We have listed some of the most common housing and accommodation issues we see at the Help & Advice service.
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My landlord isn’t doing what he promised.
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I want to leave my accommodation early.
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My landlord isn’t responding to me.
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I have fallen out with my housemates.
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My housemate wants to leave the accommodation early.
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There is a fault with my property.
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My landlord will not return my deposit.
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My landlord is trying to charge me for something I don’t think I should be paying.
There are things you should do when you have a problem with your accommodation.
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Make sure you have a copy of your tenancy and that you know what it says about your issue.
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Write to your landlord and tell them about your concern and a reasonable desired outcome. Refer to any relevant sections of your tenancy agreement. Make sure to tell your landlord that you would like them to respond within 10 working days by email.
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If you have not heard from your landlord within 10 working days, contact them again in writing. If a further 10 working days pass and you have not heard anything, make an appointment with a Students' Union advisor to discuss your next steps.
How can the Students’ Union help me?
If you are experiencing a housing issue and have tried informal resolution, please book an advisor appointment. Alternatively, you could contact the following organisations for support.
Confidentiality
The Help & Advice service is confidential - nothing you tell us will be shared with the University of Worcester or any other organisation or individual without your permission. There are rare occasions where a breach of confidentiality may be deemed necessary. A breach of confidentiality will only occur if staff have evidence to believe that someone is at risk of harm and abuse. Further details can be found in our Confidentiality Policy. If a decision is made to breach confidentiality, the client will be informed in advance of the breach.
Disclaimer
Every effort has been made to ensure that all information contained on the Help & Advice webpages is both current and accurate. However, information within these pages is subject to change without prior notice. Please seek professional guidance for the latest information. Any advice given by members of staff is based on the information available and to the best of their knowledge. No liability can be accepted for any errors or misleading information. Please note the Help & Advice service is a member of AdviceUK.